This Bundle includes recording of the Nov. 13 2024 Live Panel and 4 Pre-Recorded Classes
It includes:
- 5 Recorded Class Modules
- Downloadable Slides for Modules 2-5
- Downloadable Resource Companion Guide
Course Summaries
Module 1
Panel Discussion of Lived Experience with Trauma-Informed Care
In this module, we discuss personal lived experiences with trauma-informed care. Hear from a trauma-survivor what role Adverse Childhood Experiences (ACEs) plays in a person’s life and how getting therapy early is a tremendous advantage. Understand how patients that some people feel are ‘untreatable’ are often just mis-understood. Learn practical techniques to reframe childhood trauma. This module also reviews what trauma is and why understanding trauma-informed care should be an essential skill for all advocates or individuals who want to receive appropriate care. This includes specific examples that reinforce the concepts of trauma-informed care and how patients can benefit from trauma-informed care.
Objectives:
- Understand the differences between gender and sex.
- Identify key gender terms.
- Apply concepts to be able to communicate and advocate for basic trans-friendly care.
About The Panelists:
Robin Shapiro, Chair of The Board, HealthAdvocateX
Robin Shapiro believes in the near future health advocacy will be a common skill people learn to choose the best health possible. She is the bestselling author of The Secret Language of Healthcare: How to Ask for the Care You Deserve. She is founder of award- winning healthcare engagement companies and is the current Board Chair of HealthAdvocateX whose mission is to help people transform from patient to active participant in our own care.
Malynnda Johnson, PhD, BCPA, Founder, Compassionate Care
Dr. Malynnda Johnson is an associate professor in the Department of Communication, teaching primarily health communication and media studies. She completed her PhD in 2012 at the University of Wisconsin—Milwaukee. Currently, she teaches interviewing and counseling, persuasion, interpersonal communication, health communication, media criticism, and cross-cultural communication.
Additionally, she has recently launched her consulting firm, Compassionate Navigation LLC. There, she actively works within the medical field, offers consults for patient advocates, and helps patients and families navigate the difficult conversations they face. While she works with anyone in need, she often works with minority groups such as neurodiverse and LGBTQIA+ populations. When she is not writing, teaching, or serving her community, she is frequently found with her two dogs hiking or camping in the woods of Indiana.
Lee Mulert, MBA, MS, BCPA, CSA
Lee Mulert is the CEO & Founder of HealthACR, LLC, a private professional Health Care Advocacy firm with clients nationwide. With over 45 years of knowledge and experience in the healthcare industry, Lee brings her intuitive personality and problem-solving skills to help patients and families work through crises and identify options that meet their needs. In addition to her MBA, she earned her MS in Counseling, is a Board-Certified Patient Advocate (BCPA) and a Certified Senior Advisor (CSA). Her years of experience conducting negotiations help her to facilitate communications and mediate difficult situations for her clients. Her clients range from adolescents to older adults and address medical, psychosocial, mental health, trauma and/or substance use issues that affect them, their families and loved ones.
Lee strives to ensure that her clients feel that they are empowered participants in every aspect of their own health care. Lee is on the Board of the Patient Advocate Certification Board (PACB). She is also a member of the National Association of Healthcare Advocacy (NAHAC), the Society of Certified Senior Advisors and the Alliance of Professional Health Advocates (APHA).
Sonja Sutherland, PhD, LPC, BC-TMH, CPCS, ACS; CEO, The Legacy Changers Worldwide
Dr. Sutherland is a Clinical Associate Professor of Counseling at Adams State University and a Diversity Consultant & Trainer. In the field for over 25 years, she is a Licensed Professional Counselor (LPC) in the state of Georgia, a Board Certified Telemental Health Counselor (BC-TMH), and an Approved Clinical Supervisor (ACS). Dr. Sutherland’s 25+ years of clinical and supervisory experience
has been in private practice, psychiatric residential, in-home, and outpatient mental health settings.
Within the last 10 years, Dr. Sutherland has provided training, researched, and published in racial trauma, cultural competence development and training, the provision of culturally informed clinical intervention and supervision, and social justice advocacy. Dr. Sutherland is the founder and CEO of Legacy Changers Training Institute whose mission is to increase equitable mental health access for diverse communities by providing culturally responsive continuing education, training, and consultation for helping professionals and organizations across all helping disciplines.
Alexis Meza, Student and Advocate
Alexis worked with Alameda County Pediatricians to implement Adverse Childhood Experiences in practices serving children throughout Alameda County. When addressing the screening challenges, approaching with a trauma-informed care mindset allowed for success across the organization. Tools such as “We Are Resilient” by Dovetail Learning and somatic exercises adapted for children were used and developed based on individual practice needs to mitigate toxic stress.
She is passionate about tailoring solutions to develop best practices that will help patient-serving individuals shift from survival to thriving. Before pediatrics, she served as a patient advocate within a private hematology oncology practice. In that role, she served patients through grant assistance, financial counseling, and prior authorizations. Observing the patient’s journey has left her passionate about helping patients and providers.
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Module 2
History and Basics of Trauma
In this module we explore the history and basics of trauma as well as symptoms and tools for addressing trauma in patients. You will also learn about the history of race-based science, how bias and discrimination has impacted certain groups in particular and how this carries down from generation to generation.
Objectives:
- Understand how to identify trauma responses in ourselves and others
- Evaluate different strategies to mitigate the impact of trauma
- Learn various tools that can help advocates address and de-escalate trauma-responses, including the Window of Tolerance
About The Presenter:
Jill Wener, MD: Co-founder and Partner, Conscious Anti-Racism, LLC
Jill Wener, MD is a board-certified Internist, EFT/tapping practitioner and trainer, anti-racism educator, DEI consultant, trauma specialist, allyship coach, expert in physician wellness, and Co-Founder and Partner at Conscious Anti-Racism, LLC.
Jill is passionate about helping people take responsibility for their problems and teaching them practical, easy, rewarding, and trauma-informed tools to take self-improvement to the next level. Jill is the co-creator of the CME-accredited Conscious Anti-Racism training programs, the host of the Conscious Anti-Racism podcast, and the co-author of the best-selling Conscious Anti-Racism book. She has created CME-accredited EFT/tapping and meditation courses.
Jill has worked with clients such as Georgia Aquarium, Yale University, the Accreditation Council for Graduate Medical Education, Seattle Children’s Hospital, Centene, Santa Clara Medical Society, Rush University Medical Center, the Pittsburgh Business Group on Health, Emory University, Atkins Global, and the National Alliance for Healthcare Purchaser Coalitions.
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Module 3
Understanding and Recognizing Trauma in a Pediatric Healthcare Setting
This session is focused on how advocates can help in a pediatric care setting to understand how healthcare systems recognize and treat trauma. We will explore the difference between toxic stress and traumatic stress and its potential after effects.
Learning Objectives:
- Language and skills to identify trauma to help in navigating care
- Explaining terms including medical trauma, trauma-informed care
- What healthcare systems are doing to address trauma
About The Presenter:
Brooks Keeshin, MD: Professor of Pediatrics, University of Utah Associate Vice Chair of Research, Huntsman Mental Health Institute
Brooks Keeshin, M.D., is a clinician researcher in the Division of Child Protection and Family Health at the University of Utah and Safe and Healthy Families at Primary Children’s Hospital. Dr. Keeshin is a child abuse pediatrician and child psychiatrist. Dr. Keeshin completed medical school at the University of Cincinnati, residency in pediatrics, general and child psychiatry at the University of Utah and fellowship training in child abuse pediatrics at Cincinnati Children’s Hospital. Dr. Keeshin is certified in Pediatrics and Child Abuse Pediatrics by the American Board of Pediatrics, and certified in General as well as Child and Adolescent Psychiatry by the American Board of Psychiatry and Neurology.
Dr. Keeshin provides inpatient and outpatient child abuse pediatrics consultation at Primary Children’s Hospital as well as outpatient psychiatric services for children and families with a history of abuse or trauma.
Dr. Keeshin’s research interests include (1) acute and long term neurobiological changes associated with exposure to child maltreatment and (2) early clinical interventions to decrease the risk of PTSD and other psychological distress among children exposed to maltreatment and violence. Dr. Keeshin has received research support from the American Academy of Child and Adolescent Psychiatry and was a Doris Duke Fellow for the Promotion of Child Well-Being.
He currently serves on the Board of Directors for the Academy on Violence and Abuse and is a member of the American Academy of Child and Adolescent Psychiatry Committee on Child Maltreatment and Violence.
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Module 4
Understanding and Recognizing Trauma in a Healthcare Setting
This session is focused on help advocates and patients understand how to healthcare systems recognize and treat trauma. We will explore the difference between toxic stress and traumatic stress and its potential after effects. Participants will also learn the roots of trauma and specific questions to ask at the beginning of a provider visit.
Learning Objectives:
1) Language and skills to identify trauma to help in navigating care
2) What some health care systems are doing to address trauma
3) How patient advocates can help patients avoid creating additional trauma when navigating care
About The Presenter:
Dr. Annie Lewis-O’Connor is a Pediatric and Women’s Health Nurse Practitioner. She is the Founder and Director of the C.A.R.E Clinic (Caring Approach to Resilience & Empowerment) at Brigham and Women’s Hospital. This clinic is committed to providing patient centered and trauma-informed health care to people who have been intentionally harmed by trauma, violence and abuse.
Dr. Lewis-O’Connor addresses violence from four pillars: Research, Policy, Education, and Clinical practice. Dr. Lewis-O’Connor is published in peer-reviewed journals and academic books on the topic of violence against women and children, trauma-informed care, and the effects of trauma, violence and abuse on health. Her current research is focused on measuring Trauma-Informed Care models of care in adult health care settings and exploration of best ‘screening’ (inquiry) methods for trauma, violence and abuse.
Since 2012 Annie has served as Co-Chair of the Committee on Trauma- Informed Care. She served as Chair of the National Health Collaborative on Violence and Abuse advancing policy and clinical practice for survivors of violence and abuse. She is a Robert Wood Johnson Clinical Scholar alumna. She received her Master’s in nursing from Simmons College in Boston, Master’s in public health from Boston University and her PhD from Boston College.
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Module 5
How Trauma-Informed Care Can Support Individuals and Family Members (Survivor Perspective)
Join Lee Frost as we explore aspects of short and chronic trauma and its impact on individuals. When individuals seek care, it is important to understand what may or may not be visible and how that can impact how a person experiences medical care. In this module, we review some of the most important body and brain systems that are impacted by trauma and how to help the individual. Specific resources and coping techniques are also presented.
Learning Objectives:
1) Learn to differentiate between impact of short and chronic trauma.
2) How to assess and apply Window of Tolerance to situations with individuals.
3) Define and provide examples of how to use Glimmers and other methods of managing complex trauma to help people who are seeking care.
About The Presenter:
Lee Frost is a digital strategist who has worked in healthcare for ten years. As someone who lives with complex post-traumatic stress disorder (CPTSD), she hopes to improve healthcare by sharing insights from lived experience. She runs a website about CPTSD, trauma-informed care, and menopause called The Sinsemillier. Lee has a BA from UMass Boston and a master’s from Harvard Extension School. An artist and author of several novels and short stories, she lives in the Boston area.
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This collection of videos and resources presented by HealthAdvocateX is part of the XCenter Series – Trauma-Informed Care, which became available on November 13, 2024. This offering will expire on November 12, 2026.